Strategic Capital
Industry
Fashion & Lifestyle Retail
Client Type
D2C Product Store
Focus Area
AI Chatbot Integration
CHALLENGE
TrendCart, a fast-growing e-commerce brand, was struggling with handling large volumes of customer queries during peak hours. Their small support team couldn't provide real-time responses, leading to Slow query resolutions, High cart abandonment & Decreased customer satisfaction.
SOLUTIONS
We deployed a fully integrated AI chatbot that delivered instant support and improved the buying journey.
Real-Time Query Handling
Answered FAQs about orders, products, delivery, and returns instantly.
Checkout Support
Proactively engaged customers during checkout to reduce drop-offs.
Escalation & Lead Capture
Collected complex queries for human follow-up, ensuring no lead was lost.
Escalation & Lead Capture
Collected complex queries for human follow-up, ensuring no lead was lost.
IMPACT
What Changed After Implementation
30%
increase in conversion rate within 4 weeks
80%
reduction in live support dependency
2.3x
faster average response time
24/7
support availability, even during peak sales
TOOL STACK
Platforms & APIs Used
MORE CASE STUDIES
